The Harmelings

We are scheduled to fly American Airlines from San Diego to Boston tomorrow for the big 2008 Harmeling family reunion.

This very morning I saw a big news piece n the today show about the cutbacks airlines are making AGAIN to remain profitable. This follows months of rate hikes and additional fees. I was getting nervous to fly this weekend in fear of the long lines, overbooked flights and unknown fees for food and luggage.

Now we have had a little family tragedy. I wont bother getting into it because its not too relevant, other than to say that we need to push our flights a day.

I called American Airlines to see what we could do, and **ug** how much it will cost us…. between reschedule fees and increased fights (no advance notice,) they want to charge $1521 MORE! Holy cow – I dont have that kinda money after all we have already spent on this trip….

SO I was kind and calm and spoke to a really nice rep (Nelly), who then brought a supervisor into the conversation. I explained what happened and they reduced us to a fair $100 change fee per person. What a humane gesture on American Airlines part. Certainly worthy of sharing this story.
Happy travels!